This provides your company with priority tasking to support your needs.
Our service package is engineered to provide your company with a superior tier of support, prioritising your needs to ensure that your operations run smoothly and efficiently. This priority tasking framework is essential for businesses that rely heavily on their IT infrastructure and cannot afford any disruptions that might impact their productivity or bottom line.
Under this arrangement, our team engages in continuous monitoring and maintenance activities, all performed discreetly in the background to secure the high levels of availability that are critical for your business operations. This approach not only ensures that your systems are running optimally but also significantly reduces the likelihood of unexpected downtimes or system failures.
This service is structured around a pre-arranged, regular fee, providing clarity and predictability for budgeting purposes. The fee structure is based on a twelve-month support contract, embodying our commitment to offer you the highest level of support over a significant period. This long-term relationship allows us to deeply understand your IT infrastructure and business needs, enabling us to provide tailored solutions and proactive support.
In the unfortunate event of a system failure or any other IT-related issues, our comprehensive support framework kicks into action. We offer a blend of remote, telephone, on-site, and email support to ensure that you have access to our expert assistance precisely when you need it. This multi-channel support guarantees that we can address and resolve your IT challenges promptly and effectively, minimizing any potential impact on your business operations.
Services included:
- Telephone and Email Access to Support: Direct lines of communication to our support team, ensuring you can quickly reach out for help or guidance.
- Remote Access Support: Our technicians can remotely access your systems to diagnose and resolve issues without the need for physical presence, offering a swift and efficient solution to your problems.
- Unlimited Helpdesk Support: Access to our helpdesk without limitations, providing you with ongoing support for complex or persistent IT challenges.
- On-Site Support If Needed: While many issues can be resolved remotely, our team is ready to provide on-site assistance for problems that require physical intervention, ensuring a comprehensive approach to your IT needs.
- Backup Monitoring: Continuous monitoring of your backup solutions to guarantee that your data is securely archived and readily accessible in case of data loss.
- Server Monitoring: Ongoing surveillance of your servers to detect and address potential issues early, maintaining the integrity and performance of your critical systems.
- Antivirus Monitoring: Vigilant monitoring to protect your systems against malware, ransomware, and other cyber threats, keeping your business operations safe and secure.
- On-Site Support Included in Contract: Unlike other service tiers, on-site support is fully included, ensuring that you receive prompt, physical support without additional charges.
- Yearly IT Reviews: An annual comprehensive review of your IT infrastructure and support needs, allowing us to tailor our services more closely to your evolving requirements and ensuring that your IT strategy is perfectly aligned with your business goals.
This package is designed for businesses that demand nothing less than the best in IT support, offering a blend of proactive maintenance, rapid response to issues, and strategic oversight to ensure that your IT infrastructure supports and enhances your business operations.